Frequently Asked Questions

Make sure you tick the Marketing box when registering your card, then look out for an email in your inbox (or spam folder) for details on how to claim your 50 free points.

Use the card lookup page and tick the box that says, ‘Yes, I’d love to stay updated with seasonal newsletters, offers and in-store promotions’ Then select ‘Save preference’ You will now receive offers only from us and no third parties.

Yes, you are already able to collect points, just register online to spend points instore.

As a credit account holder your points will be allocated at the end of the month, after this point you will be able to view your total points balance in the card lookup section of the website.

We are looking at mailing in time with the changing seasons or calendar events. Don’t worry you won’t receive hundreds of emails from us!

Yes, all our emails sent have the option to unsubscribe, although as we don’t send many, we would love you to stay part of our mailing list as we wouldn’t want you to miss out on any of our exciting events or offers happening in the future!

Unfortunately, you must present your card at the time of purchase we cannot add points at a later date even if you have a receipt.

Yes, please pop into your local Home Hardware store listed on our website and ask for a replacement card or additional if you need another and a helpful member of staff will fill out a form for you and arrange the required card/s to be delivered to the store of choice to collect on your next visit.